FAQ's
Welcome to our FAQ's! We are so happy to have you here and as a client. We have tried to answer the most common questions below.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
When will my order ship?
All orders ship from our studio in Colorado Springs, CO. We process & ship orders Monday through Thursday, excluding holidays when the UPS or USPS is closed. Orders placed after 3:00 pm MST will be processed on the next business day (Mon-Thurs) and then shipped. On occasion, we will ship larger orders via UPS or FedEx. Orders shipped via UPS/FedEx usually arrive within 5 business days. You will receive a shipping notification via email with tracking information once your items have left our studio.
Do you have any shipping guarantees?
We guarantee that the product will arrive in good condition, without defects, or we will replace the product at our expense.
Extreme temperatures
Coconut wax is sensitive to extreme hot or cold temperatures, and we take this into consideration when determining ship dates. Your shipment may be delayed during extreme weather conditions.
Orders
Below are some of are common questions about orders
When will my order be processed?
Orders are processed immediately and a shipping label created within 24 hours M-F. Orders placed after 5 PM Friday MST will be processed the following Monday.
Do you offer an affiliate program?
Not at this time. This might change in the future.
Products
Below are some common questions about our products
Do ya'll make everything yourself?
Yes we do! Nothing here is pre-made. We use a coconut-soy wax blend which provides a smooth, beautiful candle with a long-lasting burn without the toxic side-effects.
We use premium fragrances and essential oils in custom blends that are phthalate-free, carcinogen-free, mutagen-free, toxin-free, paraben-free, and cruelty-free. Plus, they are fully compliant with Proposition 65, offering peace of mind with every burn.
Our balms and butters are developed in house from scratching using USDA certified organic ingredients sourced from US vendors.
How long should I burn my candle?
Coconut wax candles are a little different than other vegetable wax candles. With coconut wax we really don't want a full melt pool on the first burn. As such our candles are designed in a way that the sides will clean themselves up as the candle burns down.
As for how long they should be burned, a good rule of thumb is to burn your candle 1hr for every inch wide that the candle is. For the candles that we offer at FFO Goods, here's a helpful summary:
- Small Candle - 3 hrs
- Medium Candle - 4 hrs
- Large Candle - 5 hrs
Why don't you offer free shipping?
Simply put, shipping isn't cheap, and someone has to pay for it! If we were to absorb the cost of shipping, we would have to increase the cost on all of our products. And even then we wouldn't completely cover our costs. So we decided to take a flat-rate approach that aligns closely with the rates that we're being charged.